Shipping policy
Last Updated: June 2, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Nomi.
1. Shipping Locations
We currently ship to:
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Canada
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United States
We do not ship to other international destinations at this time.
2. Order Processing Time
All orders are processed within 2–5 business days after purchase.
Processing time refers to the time required to prepare your order before it is shipped.
Orders are not processed or shipped on weekends or holidays.
3. Shipping Times
Once shipped, estimated delivery times are:
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Canada: 5–10 business days
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United States: 7–14 business days
Delivery times are estimates only and are not guaranteed.
4. Tracking Information
Once your order has shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.
5. Shipping Carriers
We ship using trusted third-party carriers, which may include national postal services and private couriers depending on the destination.
6. Shipping Delays
Shipping delays may occur due to:
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Carrier delays
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Customs processing
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Weather conditions
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High order volumes
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Events outside our control
Nomi is not responsible for delays once the order has been handed to the shipping carrier.
7. Customs, Duties, and Taxes (U.S. Orders)
For U.S. orders, customers may be responsible for import duties, taxes, or customs fees depending on local regulations.
These charges are not included in product or shipping prices unless stated otherwise at checkout.
8. Lost or Stolen Packages
Nomi is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If you experience an issue, please contact us at:
contact@withnomi.shop
We will do our best to assist in locating your package.
9. Contact
For shipping-related questions, please contact:
Nomi
contact@withnomi.shop