Refund policy

Last Updated: June 2, 2026

This Return & Refund Policy applies to all purchases made from Nomi.

 

 

1. Return Eligibility

We accept returns within 15 days of delivery under the following conditions:

To be eligible for a return:

  • The item must be unused and in resellable condition

  • The item must be returned with original packaging

  • All components and accessories must be included

  • Proof of purchase is required

Items that show signs of use, installation, damage, or wear may not be eligible for return.

 

 

2. Inspection & Approval

All returned items are subject to inspection once received.

Nomi reserves the right to:

  • Approve or reject a return based on item condition

  • Adjust the refund amount if the item is not returned in original condition

  • Refuse refunds for items that are damaged, used, or incomplete

 

 

3. Non-Returnable Situations

We do not accept returns in the following cases:

  • Items that have been used, installed, or assembled

  • Items damaged after delivery due to misuse or improper handling

  • Items returned without original packaging or missing parts

  • Returns requested after the 15-day window

  • Items marked as final sale (if applicable)

 

 

4. Damaged or Defective Items

If your item arrives damaged or defective, you must contact us within 7 days of delivery.

We may request:

  • Photos of the item

  • Photos of packaging

  • Description of the issue

Once reviewed, we will determine whether a replacement, refund, or other resolution applies.

Damage caused after delivery (including during installation or use) is not covered.

 

 

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is confirmed to be defective or incorrect upon inspection.

Shipping fees are non-refundable.

 

 

6. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, refunds will be issued to your original payment method.

Refund processing times depend on your financial institution.

 

 

7. Abuse Prevention

We reserve the right to refuse returns or refunds if we reasonably determine that:

  • The item has been used prior to return

  • The item has been intentionally damaged or misrepresented

  • The return policy is being misused or abused

 

 

8. Exchanges

We only replace items if they arrive defective or damaged.

 

 

9. Contact

For return or refund inquiries:

Nomi
contact@withnomi.shop